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Where to find help

There are number of options available for you to receive help from Sonatype (creating a ticket depending on the type of error) and from other users.

Tip

You can also look at our Frequently Asked Questions section where you may find a response to your issue before opening a request.

Status⚓︎

First and foremost, the following resources contain up-to-date status information about the Central Repository and related infrastructure (Central Publisher Portal, OSSRH servers, Search Service).

If there is any service disruption, it may already have been reported and news about it will be available from there:

Support⚓︎

Producers⚓︎

A producer is an entity that would like to publish content into the Central repository. The Central Repository team provides support by contacting Central Support for different matters like get started with publishing, publishing-related problems, search results issues or to request changes to publisher permissions.

Requesting Support With A New Project⚓︎

Requesting Publishing Support⚓︎

  • You've previously created a new project and you need help with navigating errors you encounter in the publishing process.
  • You need to add or remove users who can publish to your project.
  • You have any other issue or question not related to creating a new namespace.
  • You released an artifact and the results are not available yet on https://central.sonatype.com (after 4 hours of being released) or have inconsistencies.

Credential Security⚓︎

Central support will never request your credentials

If you are contacting Central support, please do not send us your username/password, your publishing token, your PGP private key, or any other private information in order to prove your identity. Support will never request this information from you. If you do send us this information, our policy is to consider the credential to be compromised.

  • Passwords will be reset and you will have to go through the account recovery process in order to regain access.
  • Publisher tokens will be revoked and you will need to generate new ones in order to continue publishing.
  • We do not currently have a policy about PGP private keys, but this may limit your ability to recover your publishing access in the event that you lose access to your account or namespaces.

In certain account recovery situations, we will request that you sign a file with your PGP private key and send us the file and the corresponding signature file, but we will send detailed instructions on the correct way to do that so you both prove you have the secret key while not revealing the secret key itself to us.

Consumers⚓︎

A consumer is someone or something that would like to access the content of the Central repository (https://repo1.maven.org/maven2) or search on https://central.sonatype.com. Consumers receive support via the contacting Central Support.

Requesting Support With Problems⚓︎

Not affiliated with mvnrepository.com

Maven Central does not run mvnrepository.com, so please direct any issues you have with that website to the contact information found on their website.

Contacting Support With Questions⚓︎

Contacting Support With Suggested Improvements⚓︎